Terms of Service

1. Use of the Website

Our website allows you to view our menu items, build a customized meal, submit order requests, and sign up for weekly or monthly subscriptions. You agree to provide accurate and complete information when filling out order and delivery detail forms.

2. Order Process and WhatsApp Confirmation

Ghar Ka Khana PK operates a semi-automated WhatsApp checkout flow:

• Selecting items and building plans on our website initializes a checkout request.
• Your request generates a pre-formatted message that you send directly to our team via WhatsApp.
• Important: Orders are not finalized or processed until they are explicitly confirmed by our team in our WhatsApp chat. We will coordinate details, check kitchen capacity, and provide an estimated delivery time.

3. Pricing and Payment

• All prices listed on the website are in Pakistani Rupees (PKR).
• For daily and individual orders, payment is typically Cash on Delivery (COD) or via bank transfer as coordinated in the WhatsApp chat.
• For weekly or monthly subscriptions, advance payment is required at the start of the subscription period.

4. Delivery Areas, Timings, and Fees

• Coverage: Delivery is available in select areas of Lahore, including Johar Town, Township, Green Town, Model Town, Faisal Town, Garden Town, Gulberg, and Barkat Market.
• Delivery Fee: We charge a standard delivery fee of Rs. 150 per order.
• Free Delivery: If free delivery is enabled, orders meeting our threshold (Rs. 1000 subtotal) qualify for free delivery.
• Timings: We prepare all meals fresh. While we aim to deliver within our standard ETA of 30-45 minutes, delays may occur due to traffic, weather, or high kitchen volume. We will notify you via WhatsApp in case of delays.

5. Cancellations and Refunds

• Cancellations: Daily orders can be canceled up to 2 hours before the scheduled delivery time. Subscriptions can be paused or edited by notifying us 24 hours in advance.
• Refunds: Since our food is freshly cooked to order, refunds are handled on a case-by-case basis. If you receive an incorrect order or there is a quality concern, please share photos with us on WhatsApp within 1 hour of delivery so we can arrange a replacement or credit.

6. Limitation of Liability

Ghar Ka Khana PK prepares all food with strict hygiene standards and quality ingredients. We are not liable for any delays in delivery due to circumstances beyond our reasonable control, including extreme weather, road blockages, or traffic accidents.

7. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Any updates will be posted on this page with an updated "Last updated" date.